Terms and Conditions
Please take the time to read through my terms and conditions for your own information and protection.
Ordering Celebration Cakes
When ordering, I will pencil in your order date whilst we negotiate terms/ideas
etc. This date will be “yours” for 5 working days, unless another time frame is agreed (at my own discretion) If I do not receive written confirmation within those five days, I shall assume you have decided to take your order elsewhere.
Once the design has been agreed, changes may be made up until 10days prior to collection. After this, charges may be incurred. I will contact you before the 10 day period to make sure no changes are required.
Please make any allergies/food sensitivities known at the time of booking and I will try to accommodate your requests. I will take all the necessary steps to prevent allergy triggers, however, please be aware that I am a home-run business and that my cakes are created in a domestic kitchen where nuts are used and I am therefore unable to guarantee an allergy free environment.
Ordering Wedding Cakes
Once I have received your enquiry, I will get back to you asap with a written quotation with is valid for 28 days. If I have not heard from you within that time I will assume that you have gone elsewhere. If, however, a reply is received you will then be invited to a cake tasting. If, after that, you would like to book my services then a non-refundable deposit of £50 will be payable. This will secure your date.
On agreement/confirmation of order a £20 non-refundable deposit is payable. Except in the case of wedding cakes where a £50 non-refundable deposit is payable.
Again, this deposit is required with 5 working days (unless otherwise agreed at my own discretion). If no deposit is received in this time frame, I will open up the slot for other customers.
The outstanding amount will be payable upon collection, except in the case of wedding cakes, whereby the outstanding balance will be required 28 days before the ceremony date.
Payments are preferred to be made by bank transfer. Please let me know when you are ready to do so and I will send you the relevant payment details.
All orders for celebration cakes are to be collected by the customer, unless otherwise specified (at my discretion).
When collecting from my home, I will ask you to check your cake to make sure it is in perfect condition and then place it in a box for you. Please note that due to the variety / designs of my cakes, it is impossible to always find a box with an exact fit !
Transportation by you should then be on a flat, level surface such as the passenger seat footwell or boot of a car.
Care must be taken during transportation as cakes are fragile and will not stand any violent jolting, bumping or sliding.
Ask for advice when taking delivery if you are unsure, and I always recommend bringing someone with you, if possible.
I cannot be held responsible for any damage incurred once the cake has left my home !
If you need to store the cake at any time, please DO NOT do so in a fridge. Most cakes are covered in fondant icing and this will make it sweat and colours run. Store in a cool, dark place if necessary.
Wedding cakes will always be delivered free of charge to the venue within a 10 mile radius of my home. Venues outside this limit will incur a small delivery charge. In the event of your wedding being held in a marquee or other outdoor venues, I ask that you give serious consideration to the flooring, cake display stand and inside temperature that the marquee could well reach. Summer conditions can melt any type of wedding cakes, be they covered in fondant or buttercream, and The Stables Pantry cannot be responsible for any mishaps. You will be responsible for a stable and levelled cake presentation table upon which the cake is to be displayed. Once the cake has been set-up and approved by a member of staff from the venue/wedding planner/bestman/chief bridesmaid, The Stables Pantry cannot be held responsible for any interference or damage to the cake.
Fresh Flowers for use on your wedding cake.
I will happily liase with your florist regarding any fresh flowers required for your cake, however, you will be responsible for ordering. The cost for fresh flowers is not included in any quote. Please do not presume that there will be spares from your other wedding flowers. It is always best to ensure that flowers used on your cake are edible. I will discuss this with you at your cake consultation.
I photograph every cake and reserve the right to use any photographs for display or promotion without compensation to you.
The Stables Pantry is a domestic kitchen where nuts, gluten and dairy products are used. I cannot, therefore, guarantee that there will not be cross-contamination of allergens. All allergens will be stated on the delivery form given to the venue. You are responsible for informing your guests of any allergens accordingly. The Stables Pantry cannot be held liable for any allergic reactions resulting from consumption of the cake.
Cake Stand Hire.
I have several cake stands which are available for hire. My charges are a flat rate and include my returning to the venue the following day for collection. However, should any damage/breakages occur then you will be responsible for paying for a full replacement.
Cancellations/Changes Wedding Cakes
If you wish to cancel an order, please give as much notice as possible. This must be received in writing and the deposit will be non-refundable. If cancellation/design change is received less than 28 days before the order is due for collection, then the full cost will become due. Any work already undertaken towards your order, including ordering in supplies specifically to meet your order will incur further charges.
If you wish to change the date of your order more than 28 days before the agreed date of collection, the booking may be transferred once at no extra cost if the new date is available. Any further postponements may be subject to an increase in costs, in line with the annual cost of inflation, dependant on the duration of the postponement.
If, in the unlikely event, I have to cancel your order then all monies already received will be refunded or a new date offered.
Thank you for your time in reading these terms and conditions. I hope you appreciate that they are as much for your protection as for my own.
Looking forward to making your special cakes !
In accordance with the European Data Protection Regulations I would like to assure my customers that I do not run any marketing campaigns or any subscription newsletters and will never pass on your details to any other organisations without your prior consent, which will be asked for at the time of booking. This would only include the likes of florists, venues, photographers etc, when ordering wedding cakes.
All information received, such as your names, email contact, phone numbers are stored only on my private laptop computer( which is password protected) and desk diary (which is kept in locked desk drawer). Any other paper records used for wedding cake bookings are also kept in locked filing cabinet.
When payment is made to me using Paypal or bank transfer, the only information I receive is your name and email address/payment reference. I am not provided with any of your account details. I will only request bank payment details from you if a refund of your deposit is required, after which these will be destroyed.
You have the right to ask at anytime about your data and how it is used. You may also ask me to delete all contact information from my records if you so wish. Please email me if you have any concerns.